Their design studio is run by ambitious in. Eventually they reply saying customers have to pay for customs fees for deliveries, which enraged me considering how many times I had to mention that this is for a return that THEY offered. They are a proud Dutch Design brand, Bobby Backpack, with offices all over the world and over 30 years of experience. Also accessories, special offers, reviews, videos. I get in touch via live chat and they ignore me. Buy the XD Design Bobby Compact Anti-Theft Backpack for HK548 with free shipping to Hong Kong & Taiwan. They ignore me for weeks, despite numerous messages. They forward it internally, asking for it to be resolved but I never hear back… the bag eventually gets returned to me by the courier! I ask XD for a new courier label with the customs info attached so I can return again. Bobby Bizz Anti-Theft Backpack & Briefcase. Their heart lies in creating relevant & sustainable products for affordable prices. Integrated USB Charging port Shockproof storage Design lluminating. Their design studio is run by ambitious in-house designers from all over the world. Bobby Anti-Theft backpack features cut-proof design, hidden zipper and secret pockets. Xd Design Bobby Anti-Theft Tech Backpack. They are a proud Dutch Design brand, Bobby Backpack, with offices all over the world and over 30 years of experience. That’s fine I said, but this is for a return which your T&Cs say nothing about, so this is your fee to cover. xdesign (2) Price Update Other In Stock (2) Sort By: Quick view Compare. The agents send terms and conditions to me stating that I have to pay for customs and taxes. I contacted XD designs and here is where the service level drops. After collection, I got confusing emails from the courier about customs charges. XD designs kindly provided me with a courier collection for return. It arrived but was the wrong size for her needs. If you are outside Netherlands and want to make an order, think twice as they have unclear return policy for overseas customer. They are a proud Dutch Design brand, Bobby Backpack, with offices all over the world and over 30 years of experience. I still have the item and no advice is given. If this is the case I would never place an order on your website. In the return policy it doesn't mention that overseas customer will need to pay custom duties if they return an item. I requested the return invoice but the CS team told me they don't have and I will need to pay for the custom duties myself. I brought the item to the drop off point again after the staff checked they told me the documents are not correct, it should be the return invoice. Then I requested the invoice and the CS sent me the customer invoice. Home of the famous Bobby Anti-Theft Backpacks Our Official Page 1,075 posts 35K followers 840 following. Everything from the back-facing/lockable zippers, concealed pockets, and cut-proof material are all used. The first time CS just sent me the return label, but when I brought to the drop off point the staff requested the return invoice as this is the international post. Like bicycle locks, the Bobby is designed in a way that offers a lot of theft deterrence. I still cannot return my item as the CS team didn't provide the information as needed. Cannot return an item as incorrect info was given
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